14 February, 2014 - - News -

What are some of the most important facts of the customer experience? According to a recent infographic from Keepify, one such fact is that customer loyalty can be worth up to 10 times as much a single purpose. Now, Bob Hayes of the Business to Community Blog has some additional ideas of his own. For […]

14 February, 2014 - - News -

During the past holiday season, there was a first in consumer history. For the first time ever, there were more online shoppers than in-store shoppers, according to a survey from Deloitte. This represents a significant change in the way that people tend to shop for goods, and companies will need to review the way that […]

13 February, 2014 - - News -

10 mega companies, with their hundreds of subsidiaries, are using analytics and complex algorithms to guide you in determining your next purchase. From the grocery store to to the mega mall, everything you do will be logged and analyzed by one or more of the very few corporations that sell and produce everything you own […]

13 February, 2014 - - News -

If you are concerned about the environment you may already be checking the shelves to purchase items that do not have so much packaging. However, this can be more challenging when you purchase items off the internet, since it is sometimes hard to determine the amount of packaging that will come with your order. This […]

12 February, 2014 - - News -

After the mad consumer dash leading up to Christmas Eve, retailers have little time to let the dust settle before the next wave of shoppers arrive. This end-of-year and after-year surge features the chance to build relationships with two unique groups, in the form of new customers visiting for the first time and existing customers […]

12 February, 2014 - - News -

United States credit cards have proven to be extremely insecure compared to their European counterparts, which use embedded computer chips instead of magnetic strips. The use of magnetic strips makes it relatively easy for hackers to steal important credit card information that can be used or sold via the black market. So why don’t credit […]

11 February, 2014 - - News -

Traditional retail business is declining, but this isn’t to say that people are spending less money shopping. Rather than traveling to a crowded shopping center or department store, many consumers are doing their shopping from their own homes, seated at their computers.   That’s why, if you’re interested in starting a small business, you may […]

11 February, 2014 - - News -

If you’re still on the brink about providing customers with live chat and social media customer service options, this article will make you think twice about your hesitance. There are a number of reasons to integrate such customer service—from the way employees have come to embrace it to the way it eases keeping track of […]

10 February, 2014 - - News -

In a promising indication of the country’s economic recovery, a number of larger retailers enjoyed significant profits last year. Through the years’ first three economic quarters, large retailers had experienced 10 percent growth, according to data from the Commerce Department, the largest such increase since 2010. Hopefully this means more jobs will be created soon. […]

7 February, 2014 - - News -

While large chain bookstores are flagging under the weight of Amazon and ebooks, many independent bookstores are experiencing some surprise success. Their success points not only to customers’ enduring love for physical print books, but also to the way some independents have embraced technology and integrated it into their business model. Read the full article […]

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