14 October, 2014 - - News -

Business techniques have changed greatly in the last few decades, thanks to technology that has lead to an increasingly opinionated society more dependent on technological innovations. People are less likely to accept whatever business owners say, even if it’s in a joking manner. There’s also a great deal of social media to keep up with, […]

14 October, 2014 - - News -

Chances are you either own or frequent a customer-service oriented business. These businesses often employ secret shoppers to understand the customer service experience through the eyes of a customer. As it turns out, these secret shoppers are reporting quite a few common themes. Read this article to learn how to avoid the most common customer […]

13 October, 2014 - - News -

How do you keep your customers happy after bad experiences? There are a few simple tips for calming down that irate customer. The most obvious is to learn from your mistakes. Repeating mistakes gives your business a reputation that you won’t want to have. Read this piece to discover other important tips to keep your […]

13 October, 2014 - - News -

Point-of-sale (POS) systems are a fancy way of describing cash registers and credit card machines. However, the methods of collecting money are changing, thanks to technology. New systems are providing merchants with more flexibility, control, and insight into what their customers are doing. Soon your sales system may become an integrated part of your entire […]

10 October, 2014 - - News -

It’s important to thrive, not just survive, as a retailer on Memorial Day, Father’s Day, and the Fourth of July. The first tip is to re-engage existing customers with special sales. Incorporate holiday themes into promotional ads, and spread the word through social media. Find out the other important tips to bring your store success […]

10 October, 2014 - - News -

American retail chains are attempting to head up to Canada, but it’s not all smooth sailing. First, they assume that Canadians are just like Americans, which leads to poorly targeted ads. Second, they go right into stores instead of setting up online operations first. Third, they set their prices too high. Find out what other […]

9 October, 2014 - - News -

Various stores are using technology to improve customer experience. Burberry, for instance, has mirrors that double as video screens. Tommy Hilfiger has customers leave images in a collage shown outside of the store. Find out how Nordstrom and plenty of other stores are utilizing technology to make shopping more enjoyable. Read the full article here: […]

9 October, 2014 - - News -

In recent years there has been an increase in credit card spending, but the methods are not always secure. Retail stores have been so focused on reducing costs that they have neglected to increase cybersecurity. Some retailers, such as Target, have started to increase security spending, and the hope is that all stores follow suit […]

8 October, 2014 - - News -

There are several important steps you can take in just 15 minutes that will give a true boost to your security. Add a code to lock your phone. Keep your software protection up-to-date software. When using corporate email, limit the number of attachments you use. These steps and more will cut down on the dangers […]

8 October, 2014 - - News -

When a person runs a business, they have to make many decisions daily. Some of them are minor, but some can be significant choices. If your company is in the business of customer service, the owner must make decisions involving differences between customers and employees. The business owner should consider each decision from a non-biased […]

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