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14 November, 2018 - - News -

Customers will, inevitably, be unhappy with your company at times. This article offers tips to help ensure you properly handle those complaints. The first step is to acknowledge the issue, apologize, and then act on it. After that, it’s important to follow up and ensure that the customer approves of the way things are handled […]

12 November, 2018 - - News, Retail -

Anyone can be a victim of credit card theft, but as a small business charged with protecting customer data it’s important to guard against it. This article highlights some ways to protect yourself and your customers when it comes to credit cards–from not storing credit card data for use later to matching the names on […]

9 November, 2018 - - News -

When businesses are successful, they grow. This article focuses on how you can ensure you are prepared for that business to grow, starting with treating it like a restaurant and ensuring there is capacity for not just where you are but where you want to go. It’s also important to have a clear growth plan […]

7 November, 2018 - - Uncategorized -

Retail is similar to real estate in that location, location, and location are the three most important elements to any space you are considering. This article advises on what to look for specifically, like an overall high-performing street and any retail partnerships that exist. You’ll also want to look out for opportunities for community involvement […]

5 November, 2018 - - Uncategorized -

You may think you know all there is to know about customer service. Here’s what you might be missing in customer interactions, keeping in mind that their time is becoming more precious and their willingness to spend is decreasing. Customers want an experience, and they want clarity. Some ways to ensure your best customer serive […]

31 October, 2018 - - Uncategorized -

If you are thinking about starting a business, there are many things that you will need to consider. This article lists and explains eight of those crucial considerations, some of which you may not have thought of yourself. From getting to know your market to hiring a fantastic attorney to help you with legal matters, […]

29 October, 2018 - - Uncategorized -

If you are wondering why you’re missing out on business on your website and why visitors are adding to their carts but never checking out, then this article will be a great resource for you. It explains why people abandon websites after they start to purchase a product. A key factor is the security of […]

26 October, 2018 - - Uncategorized -

When starting a business, there are a few things a new entrepreneur should consider. If not, he or she could run into the mistakes that others before them have made, rather than learning from them. For instance, you should set aside enough cash as a reserve to care for yourself. You should also properly and […]

24 October, 2018 - - Uncategorized -

The online shopping boom has cut into the bottom line of brick-and-mortar retailers. Retail stores need to get effective and fast feedback from customers about what they do well and what they can improve in order to ensure steady and repeat business and draw in new customers. Mobile apps are a great way to build […]

22 October, 2018 - - Uncategorized -

When customers have opposing viewpoints, the situation presents an opportunity to either focus strategies on solving one side or choosing to focus on the more crucial segment of your business. Some best practices to help resolve this conflict include finding a middle ground, figuring out which customer groups feel which way, educating the opposition, and […]

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