Customers will, inevitably, be unhappy with your company at times. This article offers tips to help ensure you properly handle those complaints. The first step is to acknowledge the issue, apologize, and then act on it. After that, it’s important to follow up and ensure that the customer approves of the way things are handled […]
Anyone can be a victim of credit card theft, but as a small business charged with protecting customer data it’s important to guard against it. This article highlights some ways to protect yourself and your customers when it comes to credit cards–from not storing credit card data for use later to matching the names on […]
When businesses are successful, they grow. This article focuses on how you can ensure you are prepared for that business to grow, starting with treating it like a restaurant and ensuring there is capacity for not just where you are but where you want to go. It’s also important to have a clear growth plan […]
Technology changes quicker than most companies can adapt. This article discusses four rends that small business owners need to keep an eye on, including migration to the cloud, mobile optimization, website optimization, and more. Learn about each of these trends in detail below. Read the full article here: 4 Tech Trends That Small Businesses Should […]
Many believe that there is a magic formula essential to keeping a small or medium-size business afloat in today’s competitive market. But there is no magic formula! Only hard work and dedication will bring success to a small business. A combination of setting goals, hiring the right people, and a few more great ideas will […]
If you were born in the mid to late 1990’s, you could be considered a part of Generation Z. With an estimated buying power of forty-four billion, Gen Z could have a severe impact on the future of retail. They have discovered that shopping online is much easier than the hassle of driving to the […]
Learn how to make big changes without blowing up your business. Learn from a leader with lots of experience, responsible for leading a large company. From public speaking to learning the five key steps of how any organization should work before rolling anything major out, each stage details of what you should do to keep […]
Chances are you either own or frequent a customer-service oriented business. These businesses often employ secret shoppers to understand the customer service experience through the eyes of a customer. As it turns out, these secret shoppers are reporting quite a few common themes. Read this article to learn how to avoid the most common customer […]
If you have a sales lead, but you still have not closed the deal, you should be asking yourself certain questions, including: Have you convinced your prospective client that change will save money compared to the status quo? Read on to find out four more reasons why your deal may not be closing. Read the […]
Keeping customers interested in the in-store experience is a difficult task for many retailers. As online shopping becomes more popular and prices continue to drop online, retailers are finding it hard to keep customers in their physical stores. The main problem is prices. Retail stores are unable to beat online prices and often lose customers […]
