Retail Systems Research recently discovered that although a retailer’s location, atmosphere and price are important, the quality of service provided by retail staff has the greatest impact on customers’ decisions. To collect more information about their employees and evaluate the ways they serve their customers, companies are starting to turn toward workforce management tools for help. Read on to find out how they can help you!

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How Can Workforce Management Positively Impact Retail Customer Service? – Business 2 Community

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