In an economic climate where it is essential to differentiate your business in order to attract and keep money tight consumers, any new customer service tactic can significantly increase profitability. Customer Relationship Management systems (CRM) is a strategy that provides a new way for businesses to do just that.

Customer Service Think Tank hosted by Dell

Currently, most businesses have separate consumer data collected by the marketing, the sales, and the customer service departments. Using a CRM system however, can brings all of these departments together with the purpose of sharing customer data. This way departments work together to solve the problem of attracting and keeping customers to form a cohesive strategy. Retailers can view customer data regarding past purchases, the marketing techniques most likely to attract them, and what issues or compliments they have shared with service personal.

This cohesive feel will be immediately apparent to customers how are give the all around VIP treatment, and provide them with a more satisfying in-store experience. This article further explains the benefits of a CRM system, as well as ways to utilize these CRM strategies in your business.

 

http://www.dynamicbusiness.com.au/blogs/how-crm-contributes-to-exceptional-customer-service-16072012.html

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