When customers have opposing viewpoints, the situation presents an opportunity to either focus strategies on solving one side or choosing to focus on the more crucial segment of your business. Some best practices to help resolve this conflict include finding a middle ground, figuring out which customer groups feel which way, educating the opposition, and more!

 

 

Read the full article here:
Listening to Your Customers When Your Customers Disagree – Alexandra Samuel – Harvard Business Review
© Copyright 2018 Fusion Software LLC 1603 Lbj Freeway, Dallas, TX 75234 214-420-5144