For new retail stores, it’s imperative to make sure the customer is at the center of your business. If you want to make sure customers are satisfied, there are a few things you need to: understand the value of service; meet the modern service requirement; use your store as a difference maker; keep you supply chain agile and flexible; and connect customers’ in-store and online experiences.

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Putting the customer at the centre of your retail business | Media Network | Guardian Professional

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