Tony Hsieh wrote the book Delivering Happiness at Work back in 2010 to give some insight on what makes employees happy and productive. One of the key reasons small businesses are able to stay afloat is that they tend to generate the happiest employees. More recognition and personal communication can be achieved in companies with a smaller group of employees verses at a company with thousands of workers. Keeping the employees happy makes a business more productive, and can lead to excellent customer service as well.
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Tony Hsieh’s Happiness as Work Study: Small Means Happy | Inc.com